Privacy Policy

1. GENERAL

1. a) This document is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the rules thereunder, as amended. It is generated by a computer system and does not require physical or digital signatures.

1. b) This document is published in compliance with Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011, which mandates the publication of rules, regulations, privacy policy, and Terms of Use for accessing or using the LegalUp website.

1. c) The domain name legalup.in (“Website”) is owned and operated by LegalUp, a startup providing comprehensive legal assistance services.

1872. d) In this Privacy Policy (“Policy”), the terms ‘You’ and ‘User’ refer to any legal person or entity accessing or using the services provided on this Website, who is competent to enter into binding contracts as per the provisions of the Indian Contract Act, 1872. The terms ‘We,’ ‘Us,’ and ‘Our’ refer to the Website and/or LegalUp, as the context requires. The terms ‘Party’ and ‘Parties’ refer to the User and LegalUp individually and collectively, as the context requires.

1. e) The headings used in this Policy are solely for organizing the provisions and do not have any legal or contractual value in interpreting the provisions contained herein.

1. f) The use of the Website by the User is governed by this Policy and the Terms of Use of the Website (“Terms”), available at www.legalup.in. By visiting the Website’s home page or using any services provided on the Website, the User unequivocally accepts this Policy and the Terms. The User agrees that the Terms and Policy are co-terminus, and the expiry/termination of either one will lead to the termination of the other.

1. g) The User acknowledges that this Policy and the aforementioned Terms constitute a legally binding agreement between the User and LegalUp. The User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service provided by the Website. The User’s act of visiting any part of the Website constitutes their full and final acceptance of the Policy and the aforementioned Terms.

1. h) LegalUp reserves the right to amend or modify the Policy and the aforementioned Terms without prior permission or intimation to the User. The User agrees that any such amendments or modifications shall come into effect immediately. It is the User’s responsibility to periodically check the Policy and Terms for updates. By continuing to use the Website after any changes, the User is deemed to have consented to the amended Policy and Terms. Compliance with the Policy and Terms grants the User a personal, non-exclusive, non-transferable, revocable, limited privilege to enter, access, and use the Website.

2. COLLECTION OF PERSONAL AND OTHER INFORMATION
3. a) The User acknowledges and agrees that LegalUp collects and stores the User’s personal information provided on the Website, including but not limited to user name, email address, contact details, and any other information necessary to provide personalized services and improve the Website’s user experience.

1. b) LegalUp may automatically track certain information about the User, such as IP address and browsing behaviour, to analyze user demographics, interests, and behaviour, and to enhance the services and offerings accordingly.

1. c) When the User makes purchases or avails of services on the Website, LegalUp may collect information about the User’s buying behaviour and trends to personalize the offerings and improve the overall customer experience.

1. d) Any messages, reviews, feedback, or other information posted by the User on the Website will be collected and stored by LegalUp and may be used for dispute resolution, customer support, and as required by applicable laws.

1. e) The User acknowledges that all information collected by LegalUp, including personal correspondence, may be compiled and stored in a dedicated file/folder specific to the User.

1. f) While certain sections of the Website can be accessed without registration, certain activities, such as placing orders, require valid personal information. The User consents to receive offers and promotions based on their previous orders and interests.

1. g) LegalUp may request the User to complete optional online surveys or write reviews, which help customize the Website and improve offerings based on user preferences.

1. h) Reviews written by the User may be published on the Website, along with the User’s name and certain contact details, to benefit other users and improve the overall quality of products/services.

1. i) LegalUp reserves the right to remove any content, review, survey, or feedback submitted by the User from the Website without prior notice.

1. j) By accessing and using LegalUp’s services, the User expressly consents to the sharing and disclosure of their information, such as phone number, email address, device details, and IP address, with third-party service providers, business partners, and agents for fraud prevention and seamless payment experiences. Please refer to the respective third-party privacy policies for more details.

3. COOKIES

1. a) LegalUp acknowledges that a ‘Cookie’ is a small piece of information stored by a web server on a web browser, enabling the browser to remember specific user information such as login identification and passwords. LegalUp uses both permanent and temporary cookies on the user’s computer’s hard drive and web browser, with the user’s consent.

1. b) LegalUp utilizes cookies on certain website pages to analyze web page flow, measure promotional effectiveness, and enhance trust and safety. Some features of the website may only be accessible through the use of cookies. Users have the option to decline cookies, although it may limit certain features on the website.

1. c) Users may encounter cookies or similar devices placed by third parties or affiliates on certain website pages. LegalUp does not control the use of such cookies or devices by third parties and assumes no responsibility in this regard, with users acknowledging any associated risks.

4. DIVULGING/SHARING OF PERSONAL INFORMATION

1. a) LegalUp may share users’ personal information with corporate entities and affiliates for purposes such as detecting and preventing identity theft, fraud, and other potentially illegal activities, as well as facilitating joint or co-branded services involving multiple entities.

1. b) LegalUp may disclose personal information if required by law or in good faith belief that such disclosure is reasonably necessary to respond to legal processes, enforce terms and policies, protect the rights and safety of users or the general public, or respond to claims of rights violations by third parties.

1. c) In the event of mergers, acquisitions, or reorganization of LegalUp’s business, personal information may be shared or sold with other business entities, which will continue to adhere to the terms and policies outlined herein.

5. SECURITY

LegalUp ensures secure and protected transactions on the website. User information entered during transactions is encrypted to prevent unintended disclosure to third parties. Credit and debit card information is not received, stored, or retained by LegalUp, as it is directly supplied to authorized payment gateways compliant with relevant regulations and requirements.

6. THIRD-PARTY ADVERTISEMENTS / PROMOTIONS

LegalUp may use third-party advertising companies to deliver customized advertisements based on users’ visits to the website and other sites. The website may contain links to other websites collecting personally identifiable information, for which LegalUp holds no responsibility and users assume associated risks.

7. USER’S CONSENT

By using the LegalUp website and providing information through it, users consent to the collection and use of disclosed information in accordance with this Privacy Policy, including the sharing/divulging of information as outlined in Section 4.

8. GRIEVANCE OFFICER

In compliance with the Information Technology Act 2000, the designated Grievance Officer for LegalUp is Ayush Ranjan (Email: [email protected]).

9. DISPUTE RESOLUTION AND JURISDICTION

The Parties acknowledge and agree that any disputes arising from or related to this Policy shall be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism, with the understanding that this provision remains valid even after the termination or expiry of the Policy and/or Terms.

1. a) Mediation: If a dispute arises between the Parties, they will make reasonable efforts to resolve it amicably through mutual discussions. Should the Parties fail to reach a satisfactory resolution within thirty (30) days from the date of either Party notifying the other Party of the dispute, the matter will be referred to arbitration, as outlined below.

1. b) Arbitration: If mediation does not result in a resolution, the dispute will be referred to arbitration. The arbitration proceedings will be conducted by a sole arbitrator appointed by LegalUp, and the arbitrator’s decision will be final and binding on both Parties. Each Party shall bear its own costs unless the arbitrator directs otherwise. The arbitration shall be conducted in English, and the seat of arbitration shall be in New Delhi, India.

The Parties explicitly agree that the Terms, Policy, and any other agreements between the Parties are governed by the laws, rules, and regulations of India. They further agree that any disputes arising between the Parties shall be subject to the exclusive jurisdiction of the courts in Delhi, India.